Product Description
Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

CUSTOMER REVIEWS (Average Customer Rating: 5.0 based on 8 reviews)

Yes, it's worth $150

Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.

Once you do, expect a tremendous return on this investment for an up to date, well organized, and thorough look at quality in its practical application. To get the most bang for your buck, get the latest version so your not quoting what the Ritz did 5 years ago.
January 10, 2008

In a world of diminishing quality, THIS BOOK SHINES!

Long, verbose, time consuming and WORTH EVERY BIT OF IT!

Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.

It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
August 25, 2007

Like off the shelf new

Came quickly with the software package included.
Saved over $20 from school bookstore website!
March 18, 2006

It is really a Quality book

It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
September 30, 2005

I highly recommend this textbook

I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.
July 27, 2005

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