Product Description
Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill. The books in this series offer immediate solutions to the challenges managers face every day. Each book is packed with handy tools, checklists, and real life examples, including a Test Yourself section to help identify strengths and weaknesses. For all readers eager to address the daily demands of work, these books are ideal.

CUSTOMER REVIEWS (Average Customer Rating: 4.0 based on 1 review)

Quick, focused guide on giving and receiving feedback...

One of the hardest things to do in the business world is give effective feedback to a peer or subordinate. This is followed closely by *accepting* feedback from others. If you want a quick guide on how to handle this task more productively, the Pocket Mentor guide titled Giving Feedback: Expert Solutions to Everyday Challenges by Harvard Business School Press is a good option.

Contents:
Giving Feedback - The Basics: What Is Feedback?; When To Give Feedback; How To Give Feedback Effectively; How To Receive Feedback Openly; How To Manage Feedback Problems
Tips And Tools: Tools For Giving Feedback; Test Yourself; To Learn More; Sources For Giving Feedback; Notes

The nice thing about the Pocket Mentor series is that you're not required to wade through 200+ pages to learn a skill. This guide is 75 pages of core information focused squarely on giving and receiving feedback. One of the most important things they cover is the difference between feedback, coaching, and performance evaluation. It's all to common for your boss to give you "feedback" when it's really a performance evaluation. Knowing the difference between reinforcing/changing behavior and evaluating work can make a big difference in how seriously the input is taken, as well as what to expect as a desired outcome. They also talk about the level of difficulty when it comes to giving feedback to change a job skill versus addressing a personality characteristic. It's much easier to effect a change on how someone does a particular task as opposed to someone's temper when dealing with a difficult customer. There are some good worksheets and checklists in the Tools chapter that can help formulate your thoughts and approach before you go diving headfirst into a confrontation that may not turn out well...

This is an ideal book for someone who's busy, doesn't have an abundance of time to read a full book, but honestly wants to improve in this area...
April 16, 2007

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