Product Description
For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance. Practical and state-of-the-art in approach, Quality Control, Eighth Edition provides fundamental--yet comprehensive--coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts. The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.

CUSTOMER REVIEWS (Average Customer Rating: 5.0 based on 3 reviews)

Best in Field (Pun Intended) by Samson

5 Stars
July 08, 2008
If you only buy one book on the application of statistics and probability to the creation of control charts (SPC) and acceptance sampling, this is it. Dale wrote the original first text on SPC back when the only literature on the subject was found in periodicals and research papers. It took him over 3000 manhours to write this concise text and it's bank of clear, understandable problems. The text earned him the title of full Professor at Southern Illinois University and a national reputation as it was used by Ford Motor Company and others for internal training. After teaching from it for almost 20 years I can assure you there is no better book on the subject in the field. (And, yes, I know Dale personally, but have had virtually no contact with him since his retirement many years ago).

A towering reference text! by Hiram Gomez Pardo (Valencia, Venezuela)

5 Stars
December 01, 2005
Besterfield made a true tour de force respect the edition and contain of Quality Control. It provides you of abundant and concise information, explicit and deatiled around the last innovations and advances in this field. More than a tool, this book is a must for you; in your daily job, as consult text, as fundamental reference for students and an invaluable supporting guide for teachers and professionals. One of the most remarkable texts written in years. A monumental issue without any doubt. Go for it and you will be absolutely rewarded.

Quality on Quality

5 Stars
August 30, 2001
This is a professional's book! It covers quality control at the level that you need -- whether a novice in the field or an experienced professional. It does an excellent job of interrelating all of the aspects of quality control, while letting you focus on the topic at hand; you never feel that you are "out of place" in the process. This book is so good that we are going to use it as the reference/source for our training programs that cover not only quality control but quality control's relationship with other aspects of operations management and program management. I have even incorporated it into an undergraduate course I teach on quality management and productivity. There's something in it for every technical professional in the workplace today.

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