Product Description
Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

CUSTOMER REVIEWS (Average Customer Rating: 4.5 based on 14 reviews)

Quality by SCRIPTS9 (ILLINOIS, USA)

4 Stars
September 30, 2009
Excellent, gives history, but also present day case studies, and comparisons between different areas such as: Six Sigma, Lean, ISO, ASQ, History of TQM from DEMING, Crosby, Juran, Taguchi and others [...]

Excellent by J. M. Bel II (Moscow, Idaho)

5 Stars
September 28, 2009
The cd came with the book, cover in great condition. Excellent source to buy from

not very satisfied by Qi Wang (USA)

3 Stars
September 27, 2009
not too fast in sending, there are marks in the book as well

Excellent starting point for the study of quality and performance in organizations by Josh D. Nankivel (Sioux Falls, SD)

5 Stars
September 19, 2009
I have the instructor's 7th edition. This text combines a fairly rigorous description of the various theoretical frameworks available in the field and a generous amount of case studies across public and private sectors and various industries. Anyone who applies themselves to this text will have a good feel for the discipline in general and a great launching pad for further study into specific philosophies, frameworks, and/or methodologies. It influenced much of my initial thinking on quality at pmStudent.

CD didn't work by Jumong

2 Stars
September 07, 2009
The book was fine, but the CD had multiple spots of some gunk. The seller mentioned that the book came with the CD but never said the CD didn't work. I think he knew that there was something wrong with the CD b/c there was so many scratches and gunk on it my computer wouldn't even read it. And there was no way the seller could have not known about the CD b/c the CD pocket was re-glued, seemingly after multiple use. Do NOT buy from seller if you need the CD to work.

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