Product Description
The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: MANAGING WORKPLACE NEGATIVITY. Workplace negativity may seem like an intangible problem--but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work. MANAGING WORKPLACE NEGATIVITY gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers: * Identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger" * Confront their own negativity * Recognize negativity "trigger points" * Overcome entrenched, ongoing negativity * Deal with group or company-wide negativity problems * Create a positive environment that enhances morale and productivity.

CUSTOMER REVIEWS (Average Customer Rating: 4.0 based on 23 reviews)

Again--Nothing New by Colette H. Rickards

1 Stars
January 15, 2007
Wondered why I bought the book. It really didn't say much of anything that all the other managment books say. Just had a promising title.

Adding Humor to the Workplace by Allen E. Klein

5 Stars
January 09, 2007
As this book suggests, one of the best ways to combat workplace negativity is to add some positive humor. One book that can help you find on-the-job humor is WorkLaughs: Quips, Quotes, and Anecdotes about Making a Buck. Like Managing Workplace Negativity it too can be found on Amazon.

Search for the Golden Nuggets in This Book by 911Trainingpro (Seattle, WA)

3 Stars
September 12, 2006
Mr. Topchik has written an easy to read book on negativity. While I felt some of the information is overly simplistic, such as the "Cast of Negativists", there were other examples that were useful such as Chapter 4, "Dealing with Pervasive Individual & Team Negativity". The trust and enablement matrix was also interesting, and the last chapters of the book are worth reading for managers and supervisors who need to be aware of issues around organizational negativity. The book is worth reading for some of the less obvious nuggets offered up.

Attitude Is Everything ! by Virginia Allain (Poinciana, FL)

5 Stars
April 01, 2006
If you have a morale issue in your workplace, chances are someone is spreading negativity around. One negative person can sour a whole team, so don't ignore it. This book defines workplace negativity and investigates the causes for it. It tells you what symptoms to watch for and gives thirty quick fixes. It also advises how to overcome individual and team negativity. I was pleased to see the chapter on changing organizational norms, because the structure may set up repeat episodes of negativity with new staff.

A Definite Must Own!

5 Stars
June 18, 2004
Gary Topchik discusses concrete issues and resolutions. There are no ambiguous situations. He makes you think for yourself and helps you develop your problem solving skills. He thinks "out of the box" and leads you to do the same. You begin to realize that some situations which you believed benign, are really negative. It is a definite must own!

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