Science Current Events | Science News | Brightsurf.com
 

Feedback can have a negative impact on performance

August 15, 2012

Research shows not all feedback is good for you

People who give positive encouragement and constructive criticism could be wasting their breath according to the latest research from a psychology expert at Queen Mary, University of London.

The study, published in the journal Frontiers in Neuroscience, found that when people received either positive or negative feedback about their performance on complex decision-making tasks, it made their decision making worse.

Study author Dr Magda Osman explained: "The kind of task people had to perform was difficult and demanding. So, when people received positive or negative feedback, it overloaded them with too much information and distracted them from making a good decision.

"We found that people's performance got worse when they had to make sense of the feedback they were given while also performing the main task.

"The role of feedback is overemphasised. People typically think that any form of feedback should improve performance in many tasks, and the more frequently it is given the better performance will be.

"However what needs to be considered is how complex the task is in the first place, because this will determine how much feedback will actually interfere with rather than facilitate performance."

The study involved about 100 people who were given the task of choosing how best to either predict or control the state of health of a baby, revealing that feedback can play a negative role in a particularly complex decision-making scenario.

However Dr Osman said this type of finding can be generalised and applied to a variety of other complex situations.

"The introduction of smart energy meters into the home to monitor the amount of energy you're consuming seems like a nice 'green' idea to help you consume less energy, but the complexity of the feedback people receive may not necessarily help them to reduce their energy consumption," she said.

"If the energy meter keeps changing and people are unable to track what appliances are on, how could they possibly learn how to lower their energy consumption?

"People are already being bombarded with high levels of complex information with the influx of new technology into our lives and the increasing reliance on information from the smorgasbord of apps we have at our fingertips. It is bound to take its toll on our ability to make good choices in difficult decision-making situations."

Dr Osman warns that people in management positions need to be aware of the type of feedback they are providing to their staff.

"We have shown that feedback really doesn't help people who are making complex decisions. People in management positions need to give their staff more time to analyse and evaluate things in detail when dealing with difficult situations so they can come up with solutions without any distractions in order to get the best out of them."

Dr Osman added that her findings disagree with Nobel prize winner Daniel Kahneman who writes in his popular book 'Thinking, Fast and Slow' that feedback is good, and is also at odds with the authors Richard Thaler and Cass Sunstein whose book 'Nudge: Improving Decisions about Health, Wealth and Happiness' was named Best Book of the Year by The Economist.

"My work shows that feedback alone is not enough to ensure success in decision making. I may not be popular for my research into the role of feedback in complex decision-making tasks but I hope it will make some people think twice about whether they could potentially hinder people's performance with the feedback they provide," she said.

Queen Mary, University of London


Related Constructive Criticism Current Events and Constructive Criticism News Articles


Assessing feedback interactions in a creative setting
Feedback - the objective response, opinion, or input - is something most of us experience either at work or amongst friends to bodies of work or projects that are complete.

Experts call to end secrecy surrounding approval of new drugs
Changes are urgently needed to end the secrecy surrounding approval of new drugs in Europe, argue experts on bmj.com today.
More Constructive Criticism Current Events and Constructive Criticism News Articles

Constructing Effective Criticism: How to Give, Receive, and Seek Productive and Constructive Criticism in Our Lives

Constructing Effective Criticism: How to Give, Receive, and Seek Productive and Constructive Criticism in Our Lives
by Randy Garner PhD (Author)


This is one of those rare books that can change your thinking and your behavior. Dr. Garner helps us to see criticism in a whole new light. Criticism can be difficult whether you are giving it or receiving it. This book will help you to give criticism more effectively, to receive criticism less defensively, and to seek criticism with less anxiety. Constructing Effective Criticism provides a road map for handling the criticism-prone situations that we all experience in our daily lives.

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change
by Deb Bright Ed.D (Author)


Nobody likes criticism. Handled poorly, it too often stings and breeds resentment--and most of us try to avoid it at all costs. But criticism--crafted carefully and communicated skillfully--promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. "The Truth Doesn't Have to Hurt" rejuvenates this powerful but neglected art form. Executives, managers, team leaders--anyone who needs to temper praise with a dose of reality--will learn to: Deliver the truth and have it taken as helpful - Create an atmosphere of acceptance - Avoid mistakes that sabotage an...

Delivering Constructive Criticism

Delivering Constructive Criticism


Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workbook you will gain valuable knowledge and skills that will assist you with this challenging task. If done correctly, it will provide great benefits to you and your organization. Constructive feedback shows an individual that management cares about them and will invest time and effort into their careers. Objectives of this workbook are as follows:
Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the...

A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted

A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted
by Will Bowen (Author)


Your thoughts create your life.
Your words indicate what you’re thinking.
 
More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives.  And, as a result, they have experienced:
 
·         Better health
·         Happier relationships
·         Greater career success
·         Significant increases in happiness
 
In this book, you will learn:


·         What constitutes a complaint
·         Why complaining is destructive
·         How to get yourself and others to stop complaining
 
Full of practical ideas and inspiring stories from people who have already...

HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)(HBR's 10 Must Reads)

HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)(HBR's 10 Must Reads)
by Harvard Business Review (Author), Daniel Goleman (Author), Richard E. Boyatzis (Author), Annie McKee (Author), Sydney Finkelstein (Author)


In his defining work on emotional intelligence, bestselling author Daniel Goleman found that it is twice as important as other competencies in determining outstanding leadership.

If you read nothing else on emotional intelligence, read these 10 articles by experts in the field. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you boost your emotional skills—and your professional success.

This book will inspire you to:
• Monitor and channel your moods and emotions
• Make smart, empathetic people decisions
• Manage conflict and regulate emotions within your team
• React to tough situations with resilience
• Better understand your strengths, weaknesses, needs, values, and...

Delivering Constructive Criticism (Change Management Couses Book 26)

Delivering Constructive Criticism (Change Management Couses Book 26)


Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

The Essence of Delivering Constructive Criticism (The High Achiever's Guide Series)

The Essence of Delivering Constructive Criticism (The High Achiever's Guide Series)


Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

Think and Grow Rich

Think and Grow Rich
by Napoleon Hill (Author), Ben Holden-Crowther (Author)


This is the original 1937 version of Napoleon Hill's Classic Book: "Think and Grow Rich". To the greatest extent possible, the text and formatting have been kept exactly the same as in the original release with the exception of some minor formatting changes.

Mindset: The New Psychology of Success

Mindset: The New Psychology of Success
by Carol Dweck (Author)


World-renowned Stanford University psychologist Carol Dweck, in decades of research on achievement and success, has discovered a truly groundbreaking idea—the power of our mindset.
 
Dweck explains why it’s not just our abilities and talent that bring us success—but whether we approach them with a fixed or growth mindset. She makes clear why praising intelligence and ability doesn’t foster self-esteem and lead to accomplishment, but may actually jeopardize success. With the right mindset, we can motivate our kids and help them to raise their grades, as well as reach our own goals—personal and professional. Dweck reveals what all great parents, teachers, CEOs, and athletes already know: how a simple idea about the brain can create a love of learning and a resilience that...

Rhetorical Criticism: Exploration and Practice

Rhetorical Criticism: Exploration and Practice
by Sonja K. Foss (Author)


Understanding the processes of rhetorical criticism--the systematic investigation and explanation of symbolic acts and artifacts--creates opportunities for more effective communication. When we are aware of the various options available in the construction of messages and how they function to produce effects, we have the tools needed to question the messages in artifacts rather than responding uncritically. Sonja Foss, who has an enviable talent for synthesizing complex rhetorical concepts and processes into clear explanations, presents nine methods of rhetorical criticism. She carefully explains and illustrates the theory behind each method with abundant examples of applications. Interesting and lively essays, some written by students, encourage readers to develop their critical skills....

© 2016 BrightSurf.com