Performance reviews not always accurate, professor says

February 18, 2002

Performance reviews - those often-dreaded work evaluations - are not very accurate, says a University of Toronto human resource management expert.



"Two employees may engage in the same behaviours on the job yet receive completely different performance ratings by their managers," says Maria Rotundo, a management professor at U of T's Rotman School of Management and co-author of The Relative Importance of Task, Citizenship, and Counterproductive Performance to Global Ratings of Job Performance: A Policy-Capturing Approach.

Rotundo and co-author Paul Sackett from the University of Minnesota asked 504 North American managers to rate the job performances of 34 hypothetical employees. These "employees" were engaged in various levels of task, citizenship (for example, helping co-workers) and counterproductive performance. The study found that the managers - from fields such as nursing, retail and accounting - were not always in agreement in selecting the most important criteria on which to rate employees. Some chose task performance while others picked citizenship. This can lead to inconsistent reviews for employees, Rotundo says. "This finding tells me that supervisory ratings of job performances are not always reliable.

"Organizations must clearly communicate to managers and employees what aspects of an employee's job performance are valued to ensure more accurate performance reviews," says Rotundo. "Managers will be able to rate employees using the same policy and employees will know what areas of their job they should focus on."
-end-
This study is published in the February issue of the Journal of Applied Psychology.

CONTACT: Professor Maria Rotundo, Rotman School of Management, 416-946-5060, rotundo@rotman.utoronto.ca

University of Toronto

Related Employees Articles from Brightsurf:

How initiatives empowering employees can backfire
Strategies meant to motivate people in the workplace may have unintended consequences -- depending on who's in charge.

Some employees more likely to adhere to information security policies than others
Information security policies (ISP) that are not grounded in the realities of an employee's work responsibilities and priorities exposes organizations to higher risk for data breaches, according to new research from Binghamton University, State University of New York.

Covert tobacco industry marketing tactics exposed by former employees
Tobacco companies use covert marketing tactics and exploit loopholes in Australian tobacco control laws to promote their products despite current tobacco advertising bans, finds new research from University of Sydney and Cancer Council NSW.

How employees' rankings disrupt cooperation and how managers can restore it
First prize is a Cadillac Eldorado, second prize a set of steak knives, third prize you're firedĀ».

Employees less upset at being replaced by robots than by other people
Generally speaking, most people find the idea of workers being replaced by robots or software worse than if the jobs are taken over by other workers.

Some LGBT employees feel less supported at federal agencies
Workplace inequality is visible when it involves gender and race, but less so with sexual identity and gender expression.

Workplace interventions may improve sleep habits and duration for employees
Simple workplace interventions, like educating employees about the importance of sleep and providing behavioral sleep strategies, may produce beneficial results, according to a new review.

To keep the creative juices flowing, employees should be receptive to criticism
Though most firms today embrace a culture of criticism, when supervisors and peers dispense negative feedback it can actually stunt the creative process, according to a new study co-authored by Yeun Joon Kim, a Ph.D. student at the University of Toronto's Rotman School of Management.

How a positive work environment leads to feelings of inclusion among employees
Fostering an inclusive work environment can lead to higher satisfaction, innovation, trust and retention among employees, according to new research from Binghamton University, State University of New York.

How susceptible are hospital employees to phishing attacks?
A multicenter study finds high click rate for simulated phishing emails, potential benefit in phishing awareness training.

Read More: Employees News and Employees Current Events
Brightsurf.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.