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Government and NHS leaders could do more to encourage collaborative relationships between healthcare

April 03, 2019

The Nuffield Council on Bioethics has published a briefing note outlining the factors that can contribute to disagreements between parents and healthcare staff about the care and treatment of critically ill babies and young children. It concludes that the Government and NHS leaders could do more to foster good, collaborative relationships between parents and healthcare staff across the UK.

The care and treatment of critically ill children often involves complexity and uncertainty. Disagreements can arise between parents and healthcare staff about the best course of action, and sometimes these become entrenched. Recent high-profile court cases in the UK have highlighted the damaging effects that these kinds of disagreements can have on everyone involved.

The reasons why disagreements develop are wide ranging, but include poor communication - such as conflicting messages being given to families by different members of staff, or the use of insensitive language - and delays in seeking resolution interventions, such as mediation.

The Nuffield Council has highlighted areas of action for healthcare policy-makers and NHS leaders that could help to prevent prolonged and damaging disagreements developing in future, or to resolve them more quickly. Overall, the aim should be:
  • good communication between families and staff and an understanding of differing perspectives
  • appropriate involvement of parents in discussions and decisions about the care and treatment of their child
  • timely use of resolution interventions, such as mediation, in cases of disagreement
  • attention to the profound psychological effects that disagreements can have for families and staff.
Professor Ann Gallagher, member of the Nuffield Council on Bioethics, and Professor of Ethics and Care at the University of Surrey says:

"Disagreements about the care and treatment of critically ill children can be extremely distressing for parents and for everybody involved, particularly if the case is referred to the courts. Every situation is different, but we have tried to understand some of the common causes of disagreements by talking to parents, healthcare staff and range of other people with expertise in this area.

"We heard that problems can start early, with poor communication leading to a breakdown of trust, or parents feeling they are excluded from medical conversations about their child. Healthcare staff can feel they are not adequately supported to deal with conflict.

"Although there is a lot of good practice already out there, we think more could be done at a national level to support good, collaborative relationships between families and healthcare staff leading to shared decision-making. We want to prompt policy makers and NHS leaders to think carefully about how the damaging and protracted disagreements that we have seen in recent years can be avoided in future."

Areas of action

The Council suggests that, amongst other measures, those responsible for national policy making in relation to healthcare practice should consider:
  • supporting hospital trusts across the UK to develop processes for recognising and managing disagreements between parents and healthcare staff, such as introducing conflict management frameworks and increasing timely access to resolution interventions
  • making ethics, communication and conflict management training for paediatric healthcare staff more widely available, or even compulsory
  • improving access to and awareness of children's palliative care services.
Amongst other measures, those involved in leading NHS trusts and hospitals should consider:
  • providing parents with a trusted and appropriately trained healthcare professional as a central point of communication
  • exploring ways in which those parents who want to can be more involved in discussions and decisions about their critically ill child, including having access to their child's medical records
  • ensuring healthcare staff involved in disagreements are better supported by, for example, developing conflict management frameworks, providing more psychological support, and protecting them from abuse and intimidation.
-end-
Notes to editors


  • The Nuffield Council on Bioethics is an independent body that has been advising policy makers on ethical issues in bioscience and health since 1991. We are funded jointly by the Nuffield Foundation, Wellcome, and the Medical Research Council.

  • The NHS Long Term Plan, published in January 2019, includes commitments to increasing training and welfare for NHS staff. The summary document states: "We will continue to increase the NHS workforce, training and recruiting more professionals (.....) We will also make the NHS a better place to work, so more staff stay in the NHS and feel able to make better use of their skills and experience for patients.



Nuffield Council on Bioethics

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