Computer Program Designed To Improve Airlines Inspections by Identifying Why Errors Occur

June 27, 1996

Researchers Developing Computer Program to Improve Airlines Inspections by Identifying Why Errors Occur
Contact: Ellen Goldbaum
Phone: 716-645-2626
Fax: 716-645-3765
E-mail: goldbaum@newsb.buffalo.edu

RESEARCHERS DEVELOPING COMPUTER PROGRAM TO IMPROVE AIRLINES INSPECTIONS BY IDENTIFYING WHY ERRORS OCCUR

BUFFALO, N.Y. -- University at Buffalo industrial engineers are developing a computer program that will allow airline maintenance workers to determine why an error occurred and to see how other airlines have solved similar problems. The Proactive Error Reduction System (PERS) program, funded by the Federal Aviation Administration's Office of Aviation Medicine, is based on a human-factors approach to solving errors.

"Human-factors research involves finding the mismatches between people and systems and looking for ways to correct them," said Colin Drury, Ph.D., UB professor of industrial engineering and principal investigator.

The UB researchers are creating the PERS program by applying "best practices" systems from quality programs in manufacturing environments to airline inspections.

For several years, Drury and his co-workers have been analyzing errors by airline workers in detail. They are using this knowledge to build practical tools that allow users to advance quickly to solutions to errors made by airline workers.

"The idea behind our work is that you should not just determine the immediate cause of the error, but examine all the things that led up to it," Drury explained.

He said that PERS goes beyond current error-analysis because it is proactive, rather than reactive.

"PERS not only tells you what to do if an error occurs, but it also tells you what to do even if what has occurred are not errors, but error-prone situations," he said. "PERS takes the user from the reactive stage to the proactive stage."

One area under study involves damage incurred by planes while they are on the ground.

"While such accidents may not affect passenger safety, an airline may spend tens of millions of dollars per year on ground damage," said Drury. PERS provides a way for airline personnel to analyze either an error or a potential error, to discover why it occurred and then to see how they might go about changing their systems, their equipment or their work patterns to prevent future errors.

According to Drury, the analysis goes beyond the simple fact that, for example, an aircraft was hit by a ground vehicle driven by a mechanic. The program asks: Why was the mechanic there? What was the mechanic doing? Why was he in a hurry?

"In one instance, we found that drivers of ground vehicles often put the vehicles into neutral, but did not turn them off when they got out of the vehicles for the simple reason that the engines got so cold they would be difficult to restart," said Drury.

By providing such detailed information about an incident, the airline should be able to pinpoint and address the chain of events that led up to the error. After the user has answered its questions, the PERS program will make suggestions about how to solve the problem and prevent future recurrences, based on what other airlines and even other industries have done to rectify similar situations.

"We discovered that there are background factors that are common to large numbers of accidents," said Drury. He explained that the goal is to incorporate more human-factors research into the inspections and maintenance of aircraft.

"Besides training," he added, "solutions to errors may include changing documentation or equipment so that it fits human use better, so that people and equipment are less likely to be at odds."

As part of his work with the FAA, Drury has worked with inspectors and maintenance personnel at most of the major airlines.

"Our airline partners have been most willing to cooperate on matters of safety and most now have their own human-factors programs," Drury noted. The FAA-funded project began in 1989 following Congressional hearings prompted by an incident in which 18 feet of roof pulled away from an Aloha Airlines jet as it was flying over the Pacific Ocean. A flight attendant was sucked from the plane and 61 passengers were injured in the incident.


University at Buffalo

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