'The Cost of Bad Behavior'

July 29, 2009

Rudeness in the workplace comes with a hefty price tag, according to "The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It," a new book by Christine Porath, an assistant professor of management at the University of Southern California's Marshall School of Business and Christine Pearson, a professor of management at the Thunderbird School of Global Management.

Job stress in the United States accounts for $300 billion in lost work time as an uncivil workplace reduces productivity, the authors found. The price tag? Workers who are treated rudely spend time looking for other jobs or helping others to do so, lose valuable work time worrying about the incident, and intentionally decrease their work effort - in other words, they slack off.

This is compounded by potentially spending big bucks in lawsuits and elevated health care costs. The loss of good employees - even with a national unemployment rate hovering near double-digits - is still high, with the cost of an employee exit at about 150 percent of a mid-management salary, in addition to lost talent. How does a firm tackle bad behavior?

"It starts at the top," says Porath, who teaches executives how to avoid the pitfalls of workplace incivility through USC Marshall's MBA Program for Professionals and Managers.

The book offers solutions that well-functioning companies such as Cisco Systems and Los Angeles-based law firm O'Melveny & Myers employ to create a civil workplace. Among them:
-end-
To learn more about "The Cost of Bad Behavior" or to arrange an interview with Dr. Porath, please contact media relations at the USC Marshall School of Business: Evy Jacobson or Anne Bergman at (213) 740-5552, or evy.jacobson@marshall.usc.edu or anne.bergman@marshall.usc.edu.

University of Southern California

Related Employees Articles from Brightsurf:

How initiatives empowering employees can backfire
Strategies meant to motivate people in the workplace may have unintended consequences -- depending on who's in charge.

Some employees more likely to adhere to information security policies than others
Information security policies (ISP) that are not grounded in the realities of an employee's work responsibilities and priorities exposes organizations to higher risk for data breaches, according to new research from Binghamton University, State University of New York.

Covert tobacco industry marketing tactics exposed by former employees
Tobacco companies use covert marketing tactics and exploit loopholes in Australian tobacco control laws to promote their products despite current tobacco advertising bans, finds new research from University of Sydney and Cancer Council NSW.

How employees' rankings disrupt cooperation and how managers can restore it
First prize is a Cadillac Eldorado, second prize a set of steak knives, third prize you're firedĀ».

Employees less upset at being replaced by robots than by other people
Generally speaking, most people find the idea of workers being replaced by robots or software worse than if the jobs are taken over by other workers.

Some LGBT employees feel less supported at federal agencies
Workplace inequality is visible when it involves gender and race, but less so with sexual identity and gender expression.

Workplace interventions may improve sleep habits and duration for employees
Simple workplace interventions, like educating employees about the importance of sleep and providing behavioral sleep strategies, may produce beneficial results, according to a new review.

To keep the creative juices flowing, employees should be receptive to criticism
Though most firms today embrace a culture of criticism, when supervisors and peers dispense negative feedback it can actually stunt the creative process, according to a new study co-authored by Yeun Joon Kim, a Ph.D. student at the University of Toronto's Rotman School of Management.

How a positive work environment leads to feelings of inclusion among employees
Fostering an inclusive work environment can lead to higher satisfaction, innovation, trust and retention among employees, according to new research from Binghamton University, State University of New York.

How susceptible are hospital employees to phishing attacks?
A multicenter study finds high click rate for simulated phishing emails, potential benefit in phishing awareness training.

Read More: Employees News and Employees Current Events
Brightsurf.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.