Nearly a decade ago, researchers from Brigham Young University, Utah State University and Rutgers published a disheartening study revealing how discrimination in bank loan services was tainting the American Dream for minority entrepreneurs.
Unfortunately, even in 2023, not much has changed. A newly published paper from this core group of authors finds banks still offer Black customers inferior loan products and service, even when those Black customers have objectively stronger financial profiles and FICO scores than White customers.
“Even though a lot of time has passed and a lot of reckoning has taken place in society, we are still seeing the same discrimination patterns we’ve seen in the past,” said study co-author Glenn Christensen, a professor in the BYU Marriott School of Business. “It hasn’t changed, it hasn’t ameliorated, and it’s still a problem.”
But there is a silver lining to the new Journal of Marketing Research paper : while the onus is unequivocally on the financial institutions to eliminate discrimination, the study identifies specific empowering approaches minority small business owners can use to signal a level of sophistication to secure business loans more regularly.
“Individuals may be totally oblivious that they are being treated differently,” said study co-author Sterling Bone, a professor of marketing at USU’s Huntsman School of Business. “We don’t want to pass the burden to the consumer, but we find there are ways to turn off the bias.”
To assess the continued racial bias found in financial lending institutions — and to ultimately discover mitigation strategies — the researchers carried out three field studies:
“There are still problems we need to root out; banks need to recognize the bias that exists,” Bone said. “But there is some hope, as we are seeing ways to empower consumers with interventions to improve the situation from their end. There are little extra steps to signal you are more legitimate and sophisticated than what might be perceived.”
Christensen said one specific step small business owners can do is spend $45 to register their company as an LLC, which potential lenders see as an outside indicator of sophistication. He added that the study findings suggest minority business owners with high FICO scores should be sure to make that clear up front when they are seeking a loan.
“Everyone should tell their very best story,” Christensen said. “The data backs that up: if minority loan seekers can manage the moment, the outcome will be more favorable.”
More critically, the researchers call on financial services executives to acknowledge they have work to do and take action to pre-empt employee biases. The study’s authors suggest firms develop policies to ensure loan product options are uniformly offered to all customers and require at least two employees to independently evaluate each loan application. Furthermore, firms can increase internal compliance with legal frameworks, deliberately design more inclusive products and use self-service technology to reduce bias, researchers said.
Finally, the study suggests policymakers step up in specific ways as well by creating standardized small business lending forms, funding programs that provide technical assistance and education for minority-owned business, and increasing oversight and enforcement.
“The bias training at banks is simply not working,” Bone said. “It’s time to do something different.”
The study’s lead author is marketing professor Maura Scott of Florida State University’s Rockwood School of Marketing, with co-authors Anneliese Lederer of the National Community Reinvestment Coalition, Florida State University professor of marketing and business administration Martin Mende, University of Colorado doctoral student Brandon Christensen, and Florida State University doctoral candidate Marina Cozac of the Rockwood School of Marketing.
Journal of Marketing Research
Experimental study
People
Revealing and Mitigating Racial Bias and Discrimination in Financial Services
4-May-2023
Authors declare no conflicts.