Researchers found that people are hesitant to use single sign-on services for sensitive apps like relationship and financial apps, citing concerns about data leakage and privacy. Participants preferred to use their email address or create a new account to access these apps.
Researchers at Penn State developed a public-speaking tutor on Amazon Alexa, which helps users recognize and modify negative thinking behaviors. The study found that the tutor eased pre-speech anxiety in participants.
A study published in CHI 2020 found that users are influenced by contextual cues to disclose personal information, including social security numbers and phone numbers. The researchers identified 12 heuristics, or mental shortcuts, that trigger this behavior, such as the bandwagon heuristic and authority cue.
A recent study by Penn State researchers found that providing users with the option to adjust privacy and content settings on Amazon Alexa does not necessarily increase their trust in the platform. In fact, for power users, it can have an unfavorable effect. However, customizing content increased trust among sensitive users.