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Social media interviews uncover New Yorkers’ frustrations with high energy costs and reliability

09.09.24 | Columbia University's Mailman School of Public Health

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Researchers at Columbia University Mailman School of Public Health are using a novel interview method to assess New Yorker’s perceptions and feelings related to their difficulties paying for and controlling heating and cooling in their homes. Inspired by social media influencers, the resulting short videos are quickly posted on social media, where they have found a receptive following.

The street interview approach, dubbed StreetTalk, was used for the first time to engage the public on the topic of energy insecurity—a public health and environmental justice issue. The findings are published in the peer-reviewed journal Hum anities and Social Sciences Communications .

In 2023, researchers conducted 31 short interviews in English and Spanish with individuals on sidewalks, at bus stops, parks, and other public outdoor locations, in all five boroughs with individuals from varied racial/ethnic and socioeconomic backgrounds. Video content was evaluated for thematic commonalities, then edited and published on TikTok , Instagram , Facebook , and YouTube under the handle @hotandcold_nyc.

Typically, scientific findings are published and disseminated in peer-reviewed academic journal articles, which even if they aren’t paywalled are written in academic jargon that can be difficult for the general public to understand. Furthermore, academic research often takes many months to publish. By contrast, StreetTalk allows for rapid data collection and timely, accessible dissemination of findings. Videos are accessible and relatable, humanizing the issue of energy insecurity through personal experiences, emotional responses, and connections made by users. Interviews were posted within a month; in under a year, they reached 200,000 views and likes.

“StreetTalk has potential to create a paradigm shift in how research is conducted and disseminated by engaging with larger, more diverse audiences in a timely manner. This method has the potential to alter scientific research accessibility and communication to the public, while maintaining rigorous standards in data analysis and reporting of findings,” says study senior author Diana Hernández , PhD, associate professor in Sociomedical Sciences and a leading authority on energy insecurity. “The active engagement we have received, including likes and comments discussing energy insecurity issues, highlights the importance of social media in fostering meaningful dialogue and community involvement,” adds Nadav Sprague, a doctoral student in the Columbia Mailman Department of Epidemiology, and first author of the paper.

Among the themes researchers uncovered in the interviews:

Energy insecurity—often referred to as “America’s hidden hardship” —is an umbrella term encompassing all the challenges related to energy access, affordability, and quality, which prevent people from meeting their basic household energy needs. Energy insecurity is associated with health vulnerabilities, including mental health conditions, respiratory issues, and cardiovascular diseases, particularly among disadvantaged populations. An estimated one-third of households in the United States are impacted by energy insecurity. A recent study by researchers at Columbia Mailman and the New York City Department of Health and Mental Hygiene found that nearly 30 percent of New York City residents are impacted.

Other than Hernández, all the other co-authors and researchers on this project are students, including undergraduates, master’s and doctoral students, and post-doctoral trainees. They include Isabel B. Fan, Michelle Dandeneau, Jorge Fabian Hernandez Perez, Milan I. Riddick, Gabriella Y. Meltzer, and Eva L. Siegel at Columbia University; Jordyn Birmingham, Bowdoin College; and Daritza De Los Santos, University of Wisconsin.

Funding for the study was provided by the Alfred P. Sloan Foundation, the JPB Foundation, and the National Institute of Environmental Health Sciences (grant ES007322-23).

The authors declare no competing interests.

Humanities and Social Sciences Communications

10.1057/s41599-024-03477-5

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StreetTalk: exploring energy insecurity in New York City using a novel street intercept interview and social media dissemination method

29-Aug-2024

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Tim Paul
Columbia University Mailman School of Public Health
tp2111@columbia.edu

How to Cite This Article

APA:
Columbia University's Mailman School of Public Health. (2024, September 9). Social media interviews uncover New Yorkers’ frustrations with high energy costs and reliability. Brightsurf News. https://www.brightsurf.com/news/1WRE79WL/social-media-interviews-uncover-new-yorkers-frustrations-with-high-energy-costs-and-reliability.html
MLA:
"Social media interviews uncover New Yorkers’ frustrations with high energy costs and reliability." Brightsurf News, Sep. 9 2024, https://www.brightsurf.com/news/1WRE79WL/social-media-interviews-uncover-new-yorkers-frustrations-with-high-energy-costs-and-reliability.html.