Add BrightSurf on Google Email

Analyzing medical assistant tasks at a family medicine practice improved workflow

09.21.26 | American Academy of Family Physicians

A family medicine student recorded medical assistants’ tasks over nine days at a family medicine residency practice. About 30% of their time was idle with no task available. Indirect care such as room setup and testing accounted for 40% of their time, direct patient care for 25% and administrative work such as messages and chart review for 5%. In response, the practice began trialing a new arrangement which involves matching each assistant to a single physician or a pair, depending on patient load rather than sharing medical assistants across a pod of physicians. The practice administrator and nurse manager describe a subjective improvement in workflow, and satisfaction among physicians and assistants improved as well.

Analyzing Medical Assistant Workflow to Improve Office Efficiency

Corresponding Author: Caleb Haeussler, MD, et al

Department of Family Medicine, OhioHealth Riverside Methodist Hospital, Columbus, Ohio

Permanent link

The Annals of Family Medicine

21-Sep-2026

Keywords

Article Information

Contact Information

Deb Hipp
American Academy of Family Physicians
debhipp24@gmail.com

Source

This article is based on a news release from American Academy of Family Physicians. BrightSurf curates and republishes science news from research institutions worldwide; the original release is linked below.

How to Cite This Article

APA:
American Academy of Family Physicians. (2026, September 21). Analyzing medical assistant tasks at a family medicine practice improved workflow. Brightsurf News. https://www.brightsurf.com/news/80E0EE38/analyzing-medical-assistant-tasks-at-a-family-medicine-practice-improved-workflow.html
MLA:
"Analyzing medical assistant tasks at a family medicine practice improved workflow." Brightsurf News, Sep. 21 2026, https://www.brightsurf.com/news/80E0EE38/analyzing-medical-assistant-tasks-at-a-family-medicine-practice-improved-workflow.html.