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AI chatbots hesitant to recommend change

10.07.26 | University of Waterloo

A new study of multiple large language models (LLMs) found that when users asked chatbots for advice, they were more likely to make suggestions that favour the status quo over alternatives. The tendency of artificial intelligence to default to more common advice could be bad news for the climate.

Researchers from the University of Waterloo assessed 11 LLMs for their tendency to prefer existing conditions over change, known as status quo bias. Well-known in psychology research, this is the first paper to apply the concept to climate advice from LLMs. The team evaluated more than 7,500 queries spanning multiple domains, including vehicle purchases, recipes, home heating, and climate-relevant policy trade-offs. Each of these queries was tested on at least six different LLMs for a total of nearly 55,000 prompts. Where climate trade-offs are possible in policy, platforms reinforced decisions the user already made with double the frequency.

LLMs commonly provide advice that runs counter to changes needed from households and decision makers for climate action. Given the proliferation of AI, progress on climate change is at risk if the status quo favours high emissions.

“I think it's worth being aware that these models, even the new ones, have blind spots,” said Dr. Seth Wynes, professor in the Faculty of Environment. “It's good for consumers to be aware of this bias and if you're asking for advice on a topic, you could ask it to make the case for doing something new.”

While different models responded similarly during the study, the findings were most obvious in policymaking. When models were asked whether to proceed with a plan, they said "yes" 70 per cent of the time for plans that were already in place but only agreed 34 per cent of the time when the plan or policy was new.

While researchers noted that models do take regional patterns into consideration, they still showed a surprising bias here as well. For instance, if you claim to be a user from Norway, where sales of new electric vehicles are very high, the chatbot is more likely to recommend an EV than if you are from Canada. But in both cases, the bot will recommend an EV less often than the pace at which EVs are already being sold in their respective country.

“In almost every jurisdiction, the LLMs are working at at slower pace of change than is needed, so they recommend fewer EV models than what are actually being sold today,” Wynes said. “It might be very good for AI to favour the status quo for lots of other things, such as proven medical advice, but climate is where we really do need change.”

In the future, the researchers will keep tabs on advances in LLMs and if and whether humans are relying on AI to make purchases within the AI platform, amplifying the effect of any status quo bias.

The study, Large language models exhibit status quo bias in climate-relevant advice , appears in Environmental Research Communications .

Environmental Research Communications

10.1088/2515-7620/aea1eb

Experimental study

Not applicable

Large language models exhibit status quo bias in climate-relevant advice

7-Oct-2026

Keywords

Article Information

Contact Information

Pamela Smyth
University of Waterloo
psmyth@uwaterloo.ca

Source

This article is based on a news release from University of Waterloo. BrightSurf curates and republishes science news from research institutions worldwide; the original release is linked below.

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APA:
University of Waterloo. (2026, October 7). AI chatbots hesitant to recommend change. Brightsurf News. https://www.brightsurf.com/news/L7VEGDD8/ai-chatbots-hesitant-to-recommend-change.html
MLA:
"AI chatbots hesitant to recommend change." Brightsurf News, Oct. 7 2026, https://www.brightsurf.com/news/L7VEGDD8/ai-chatbots-hesitant-to-recommend-change.html.