BINGHAMTON, N.Y. -- Government agencies and public sector organizations face unique constraints that impede their ability to discover new innovations, according to new research from Binghamton University, State University of New York.
However, after studying the operations of a major government agency, researchers found that the use of digital platforms and technologies may help alleviate some of these constraints.
“The world is changing fast. It’s important that our public institutions find ways to innovate and keep up, while also making sure taxpayer money is not being wasted. Using platform technologies can be a useful way to ensure this efficiency and effectiveness,” says Sumantra Sarkar, associate professor of management information systems at Binghamton University’s School of Management.
Sarkar and his fellow researchers studied a government agency that employs nearly a quarter million people, has an operating annual budget of over $40 billion, and oversees 20 different individual units. Researchers conducted in-depth interviews with employees and pored over publicly available documents to get a sense of the unique problems public sector organizations face when trying to innovate.
They focused particularly on how the organization balanced their approach to exploitative innovation (discovering ways to make existing processes better) and exploratory innovation (discovering new opportunities).
“Maintaining a balance between exploitative and exploratory innovation is a challenge, as you need to have both to be successful. That balance is going to be different for each organization based on their mission,” says Sarkar. “What makes it more challenging for public sector organizations is that they ultimately have to answer to the public when things go wrong. They can’t take many of the same approaches that private sector organizations do.”
The researchers found that public sector organizations face three unique constraints when it comes to innovation:
“In order for public sector organizations to effectively innovate, they need an approach that balances risk-aversion, a focus on compliance and includes fail-safes. We found that digital platforms helped strike this balance,” says Sarkar.
Platforms, or software ecosystems, typically come in two forms:
The researchers found that a hybrid model between the two could be most effective.
“Hybrid platforms allow you to have standard functionalities for the entire organization, while also allowing for some flexibility for each unit to fit the platform to their specific needs and goals. It strikes a balance between standard and flexible,” says Sarkar.
The paper, “A platform-based approach to ambidexterity for innovation: An empirical investigation in the public sector,” was published in the International Journal of Information Management . It is co-authored by Lan Cao, Barry West, Balasubramaniam Ramesh and Kannan Mohan.
International Journal of Information Management
10.1016/j.ijinfomgt.2022.102570
A platform-based approach to ambidexterity for innovation: An empirical investigation in the public sector
29-Aug-2022