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Science News for June 24, 1999


Delivering bad news by e-mail is more accurate, less painful, study suggests

A study by Boston University researchers found that delivering bad news via email is more accurate and less painful for the messenger than personal or phone delivery. The research suggests that electronic communication can increase honesty and accuracy in delivering negative information, challenging current norms.

SourceInstitute for Operations Research and the Management Sciences·JournalInformation Systems Research·DateJun 24, 1999