A new artificial intelligence tool can scan social media data to discover adverse events associated with consumer health products, according to a study published September 30 th in the open-access journal PLOS Digital Health by John Ayers of the University of California, San Diego, U.S., and colleagues.
The constant post-market surveillance of the safety of consumer products is crucial for public health and safety. However, current adverse-event reporting systems for approved prescription medications and medical devices depend on voluntary submissions from doctors and manufactures to the U.S. Food and Drug Administration. The rapid growth in consumer health products, such as cannabis-derived products and dietary supplements, has led to the need for new adverse event detection systems.
In the new study, researchers tested the efficacy of a new automated machine learning tool, “Waldo,” that can sift through social media text to find consumer descriptions of adverse events. The tool was tested on its ability to scan Reddit posts to find adverse events (AEs) of cannabis-derived products.
When compared to human AE annotations of a set of Reddit posts, Waldo had an accuracy of 99.7%, far better than a general-purpose ChatGPT chatbot that was given the same set of posts. In a broader dataset of 437,132 Reddit posts, Waldo identified 28,832 potential reports of harm. When the researchers manually validated a random sample of these posts, they found that 86% were true AEs. The team has made Waldo open-source so that anyone—researchers, clinicians, or regulators—can use it.
“Waldo represents a significant advancement in social media-based AE detection, achieving superior performance compared to existing approaches,” the authors say. “Additionally, Waldo's automated approach has broad applicability beyond cannabis-derived products to other consumer health products that similarly lack regulatory oversight.”
Lead author Karan Desai says, “Waldo shows that the health experiences people share online are not just noise, they’re valuable safety signals. By capturing these voices, we can surface real-world harms that are invisible to traditional reporting systems.”
John Ayers adds, “This project highlights how digital health tools can transform post-market surveillance. By making Waldo open-source, we’re ensuring that anyone, from regulators to clinicians, can use it to protect patients.”
Second author Vijay Tiyyala notes, “From a technical perspective, we demonstrated that a carefully trained model like RoBERTa can outperform state-of-the-art chatbots for AE detection. Waldo’s accuracy was surprising and encouraging.”
“By democratizing access to Waldo, the team hopes to accelerate open science and improve safety for patients.”
In your coverage, please use this URL to provide access to the freely available paper in PLOS Digital Health : https://plos.io/4m85w0I
Citation: Desai KS, Tiyyala VM, Tiyyala P, Yeola A, Gallegos-Rangel A, Montiel-Torres A, et al. (2025) Waldo: Automated discovery of adverse events from unstructured self reports. PLOS Digit Health 4(9): e0001011. https://doi.org/10.1371/journal.pdig.0001011
Author countries : United States, India
Funding: The author(s) received no specific funding for this work.
PLOS Digital Health
Computational simulation/modeling
Not applicable
Competing interests: I have read the journal’s policy and the authors of this manuscript have the following competing interests: Dr. Ayers owns equity positions in Health Watcher and Good Analytics. Dr. Dredze receives consulting fees from Good Analytics and Bloomberg LP.