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Utilizing medical assistants to manage patient portal messages shown to support practice and physician efficiency

05.28.24 | American Academy of Family Physicians

Many primary care clinicians directly receive messages from patients via electronic health records’ portal inboxes. The COVID-19 pandemic saw a rapid uptick in this trend. Data suggests that this additional work is linked to clinician burnout. Penn Family Care, a primary care group at Penn Medicine, instead routed incoming messages to certified medical assistants who had been taught how to distribute each message to the most appropriate physician. There was a 40% decrease in the number of messages going directly to primary care physicians, and both practice and clinician efficiency showed improvement after adopting this team-based care model.

Utilizing Medical Assistants to Manage Patient Portal Messages

Jennifer N. Lee, MD, et al

Department of Family Medicine and Community Health, University of Pennsylvania

Philadelphia, Pennsylvania

PRE-EMBARGO LINK (Link expires at 5 p.m. EDT May 28th, 2024)

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The Annals of Family Medicine

Utilizing Medical Assistants to Manage Patient Portal Messages Shown to Support Practice and Physician Efficiency

28-May-2024

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Julie Hirschhorn
American Academy of Family Physicians
jhirschhorn@aafp.org

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This article is based on a news release from American Academy of Family Physicians. BrightSurf curates and republishes science news from research institutions worldwide; the original release is linked below.

How to Cite This Article

APA:
American Academy of Family Physicians. (2024, May 28). Utilizing medical assistants to manage patient portal messages shown to support practice and physician efficiency. Brightsurf News. https://www.brightsurf.com/news/LDEP42G8/utilizing-medical-assistants-to-manage-patient-portal-messages-shown-to-support-practice-and-physician-efficiency.html
MLA:
"Utilizing medical assistants to manage patient portal messages shown to support practice and physician efficiency." Brightsurf News, May. 28 2024, https://www.brightsurf.com/news/LDEP42G8/utilizing-medical-assistants-to-manage-patient-portal-messages-shown-to-support-practice-and-physician-efficiency.html.