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University of Chicago Press Journals


Colleges pay attention: How do top 10 rankings influence applications?

A study by Mathew S. Isaac and Robert M. Schindler found that moving just two spots up or down a ranked list can greatly influence consumer perception. The researchers analyzed data from the Graduate Management Admissions Council, finding that rank changes near round-number group borders are the best predictors of increased applications.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateDec 10, 2013

Mars and Venus go shopping: Does gender play a role in negative word of mouth advertising?

Researchers found that men are sensitive to impairing their image, but do not prefer who they complain to. Women, on the other hand, are more likely to complain to close friends when concerned about their reputation. The study challenges prior assumptions that negative word-of-mouth is largely driven by product performance.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateDec 10, 2013

See a Honda, buy a Mountain Dew? What happens when consumers fast-forward through commercials?

A study by researchers from Duke University found that exposure to multiple brands with different personalities can make a focal brand seem more distinctive. Consumers are more likely to buy Mountain Dew when it's paired with a dissimilar brand like Honda, especially at faster-than-normal commercial speeds.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateNov 19, 2013

The semantics behind the sale price: When does the 'original' price matter?

Research reveals that consumers value sales more when considering the original price, and retailers can leverage this by highlighting list prices. In three experiments, authors found that relying on competing product similarities increased consideration of both original and sale prices, while focusing on dissimilarities led to a focus ...

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateNov 19, 2013

What makes telenovelas so popular?

Researchers found that realistic stories with identifiable characters and plots lead to 'narrative transportation,' a phenomenon where consumers mentally enter the story. Five characteristics - familiarity, attention, fantasizing ability, higher education, and female gender - contribute to this effect.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateOct 15, 2013

Fetching faces and friendly foxes

Researchers selectively bred silver foxes for friendly behavior, resulting in faster maturation, more attractive features, and changes in hormone levels that affect physical development. These findings suggest that human preference for beautiful faces may be linked to an individual's approachability and sociability.

SourceUniversity of Chicago Press Journals·JournalThe Quarterly Review of Biology·DateSep 25, 2013

Why are consumers more likely to participate in online gaming than gambling?

A study by Ashlee Humphreys and Kathryn A. LaTour found that changing industry labels from gambling to gaming affects consumer perceptions, making them more inclined to participate in online betting. The researchers analyzed language usage in newspapers and conducted experiments to explore the impact of framing on consumer judgments.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateSep 10, 2013

The blushing shopper: Does it matter what else you put in the basket with the anti-gas medication?

A new study in the Journal of Consumer Research suggests that shoppers should make more conscious choices about what to add to their shopping baskets. Researchers found that additional purchases can either attenuate or exacerbate embarrassment, depending on whether they counterbalance or complement embarrassing products. The findings h...

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateAug 20, 2013

Harmony: How do Vietnamese wedding planners manage to please everyone?

Researchers Thuc-Doan T. Nguyen and Russell W. Belk found that Vietnamese consumers achieve harmony by considering the needs of others while also prioritizing their own interests. Through a series of interviews, they discovered that Asian values such as long-term mutuality and family loyalty promote social harmony in wedding planning.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateAug 20, 2013

Is Facebook actually making communication about products and brands more interesting?

A new study by Jonah Berger and Raghuram Iyengar found that written conversations on Facebook lead to discussions of more interesting products and brands compared to oral conversations. This is because written communication allows consumers time to think before responding, enabling them to select more engaging topics.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateJul 26, 2013

Free perks and upgrades: Could they actually embarrass consumers?

A recent study published in the Journal of Consumer Research found that consumers who receive unearned preferential treatment, such as free samples or upgrades, are less satisfied than those who do not. The authors suggest that companies should consider reaching consumers privately when giving away rewards to avoid social discomfort.

SourceUniversity of Chicago Press Journals·JournalJournal of Consumer Research·DateJun 18, 2013