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For battered brands, consumers can be defenders

Researchers identified three types of online brand defenders: promoters (emotionally attached), justice promoters (fairness driven), and self-promoters (ego-driven). Companies can encourage promoters by acknowledging them, while justice promoters require a sense of fairness. Self-promoters are motivated by attention and rewards.

SourceUniversity of Texas at Austin·JournalJournal of Interactive Marketing·DateOct 29, 2025

How can (A)I help you?

A new study by Yifan Yu offers guidance on how to deploy emotion AI in various scenarios, emphasizing the importance of balancing human involvement with AI's emotional detection capabilities. The analysis showed that emotion AI works best when integrated with human employees, and some scenarios are better handled by humans alone.

SourceUniversity of Texas at Austin·JournalManagement Science·DateOct 28, 2025

FAU historian traces the transformation of U.S. nursing homes into big business

A recent study by Willa Granger examines the transformation of nursing homes in postwar America, tracing the development of the modern nursing home industry through the lens of the Americana Corporation. The research reveals how federal programs and corporate models reshaped eldercare, prioritizing scale and replication over community ...

SourceFlorida Atlantic University·JournalJournal of the Society of Architectural Historians·TypeCase study·DateOct 22, 2025

Systemic risk in NFT markets escalates during extreme conditions, new network analysis reveals

The study investigates how systemic risks propagate through the NFT ecosystem, providing insights for investors and regulators. It finds that NFT assets exhibit moderate but significant interconnectedness during normal market conditions, which intensifies substantially during extreme market states.

SourceShanghai Jiao Tong University Journal Center·JournalChina Finance Review International·TypeNews article·DateOct 14, 2025

Cambridge scientist uncovers cunning way to double the sales of the famous Greggs Vegan Sausage Roll – and in an open letter, shares the technique with key people at Greggs

A new strategy to increase low-emission food consumption has been found effective in controlled choice experiments with 3,000 participants. The 'nudge by proxy' approach highlights consumer motivations rather than environmental impacts, significantly outperforming traditional carbon footprint labelling.

Short-term gains, long-term pains: Study reveals stock performance of SMEs after hybrid securities issuance in KOSDAQ market

This study investigates the stock performance of SMEs after hybrid securities issuance in the KOSDAQ market. Short-term gains are followed by long-term underperformance, with exchangeable bonds showing the most significant decline. Firm-specific characteristics play a critical role in determining performance outcomes.

SourceShanghai Jiao Tong University Journal Center·JournalChina Finance Review International·TypeNews article·DateSep 22, 2025

Banks that identify fraudsters increase loyalty, retain more defrauded customers than others who never were compromised

According to a study by Vamsi Kanuri, banks that successfully identify fraudsters see increased customer loyalty and retention. Customers who are victimized by fraud lose trust if the bank can't identify the perpetrator, leading to a 40% increase in defection compared to those who were never defrauded. However, when the real culprit is...

SourceUniversity of Notre Dame·JournalProduction and Operations Management·DateSep 22, 2025

Shortlist announced for Panmure House Prize

Four leading researchers have been shortlisted for the prestigious Panmure House Prize with innovative ideas on long-term thinking and innovation. The finalists aim to address global societal challenges through rigorous research, open-source hardware, and integrating sustainability into business strategy.

How NIL boosts college football’s competitive balance

A groundbreaking study challenges conventional wisdom on NIL policies in college football, demonstrating they enhance competitive balance and broaden opportunities for athletes. The research shows that NIL has led to a wider distribution of talent across college programs, directly benefiting athletes seeking to maximize their brands an...

SourceCarnegie Mellon University·JournalManagement Science·DateSep 15, 2025

Have you been offended by a discriminatory or harmful ad? You might just buy the product it's promoting

Researchers found that individuals from vulnerable groups who felt discriminated against may actually show increased preference for brands that insult their group. This 'paradoxical phenomenon' aligns with theories of disidentification, which suggests long-term consequences of harm to groups include reduced self-esteem and group-esteem.

SourceBen-Gurion University of the Negev·JournalPsychology and Marketing·TypeExperimental study·DateAug 11, 2025

Forget materialism, a simple life is happier: research

A recent study by University of Otago researchers found that people who adopt sustainable lifestyles and resist consumerism are happier and more satisfied. The commitment to simple living leads to wellbeing through providing opportunities for personal interaction and social connection.

SourceUniversity of Otago·JournalJournal of Macromarketing·TypeObservational study·DateAug 11, 2025

Want to stay motivated? Think about time, not money

Researchers at Binghamton University found that focusing on the time invested in a goal, rather than the monetary cost, can enhance self-determination and increase persistence. This approach can be particularly effective for DIY customers, helping to reduce unhappiness and increase job satisfaction.

SourceBinghamton University·JournalJournal of Consumer Marketing·TypeSurvey·DateJul 29, 2025

New Reichman University study: a temporary international market exit may lead to future global expansion

A new study by Reichman University and Copenhagen Business School found that companies reducing international operations by 10% or more can subsequently expand at a faster rate than those that didn't. These companies invested freed-up resources into new initiatives, such as patent applications, indicating growth in innovation capacity.

SourceReichman University·TypeExperimental study·DateMay 8, 2025

Is virtual-only couture the new clothing craze?

Research from the University of Portsmouth suggests that virtual-only clothing could help bridge the gap between fast fashion and environmental sustainability. Consumers with strong appetites for novel experiences are drawn to e-fashion, valuing its creativity, customisability, and interactivity.

SourceUniversity of Portsmouth·JournalInternational Journal of Retail & Distribution Management·TypeObservational study·DateMay 7, 2025

To upgrade apps, listen to users

A recent study analyzed user reviews of popular apps and found that when developers imitate competing apps' features, customers are often right. However, when it comes to innovative features, developers should follow their own instincts unless they can fully understand user suggestions. The researchers used AI to sift through 7 million...

SourceUniversity of Texas at Austin·JournalInformation Systems Research·DateApr 9, 2025

How AI bias shapes everything from hiring to healthcare

A recent study emphasizes the urgent need to address bias in generative AI systems, which can distort outcomes and erode public trust. The research suggests that developing and deploying ethical, explainable AI is crucial to ensure fairness and transparency in critical decision-making areas.

SourceUniversity of Oklahoma·JournalInformation & Management·TypeData/statistical analysis·DateFeb 5, 2025

Offline versus online promotional media: Which drives better consumer engagement and behavioral responses?

A field experiment found that offline promotional coupons resulted in higher redemption rates and greater sales compared to online-only coupons. Cognitive engagement was a key factor in the coupon redemption behavior of consumers. The study highlights the importance of designing targeted promotional strategies for marketers.

SourceSophia University·JournalJournal of Advertising Research·TypeSurvey·DateJan 23, 2025