Articles tagged with Marketing
Researchers developed an AI framework to identify vulnerable consumers, address their needs, and mitigate potential discrimination. The framework provides real-time analysis of consumer chat responses to build risk scores and offer customized tips to customer service agents.
A new study found that paying doctors to visit rural areas is a cost-effective way to provide reasonable access and effective care. The study estimates the financial costs of mitigating cardiologist shortages by studying outreach patterns over 30 years in Iowa.
Research from Drexel University finds that customers are more likely to remain loyal to a grocery store when using regular checkout service. The perceived ease of checkout, sense of entitlement, and number of items purchased play a role in explaining the effect of loyalty.
A new study explores the intensity of impatient emotion during different phases of a waiting period. The research found that people experience the highest levels of impatience as the end of the wait approaches, driven by their desire for closure.
The study proposes moving beyond binary interpretations of statistical results, encouraging unfiltered reporting and cumulative evidence-based conclusions. Authors argue that NHST can lead to biased research practices and distorted literature.
Disrupted health care markets have changed the creation, provision, and consumption of health care. Marketing strategies need to account for new producers, providers, and consumers. The editorial calls for a research agenda outlining opportunities for marketing scholars to examine the impact of disrupted exchanges on consumer welfare.
A hospital's portfolio strategy can shape patient preference in important ways, with a focus on depth of expertise leading to increased market share. Hospitals with a high related focus in a department also signal breadth of expertise, positively affecting market share.
A new study from Bayes Business School found that CEOs' surnames can significantly impact their total compensation by up to 4.9%. The research highlights organizational bias and inefficient contracting decisions based on surname attributes, which can affect talent recognition and rewards.
A new study reveals that consumers place a higher value on products from circular economies due to the concept of psychological ownership. This finding suggests that businesses and policymakers can align strategies with consumer values to promote sustainable initiatives.
Researchers at Rensselaer Polytechnic Institute found that frequency pictograms can induce optimism when presented in a sorted way. This could have implications for attribute framing in marketing and public policy. Sorted verses unsorted pictograms should be used strategically to make consumers feel favorably or negatively.
Research from TU Dortmund University and RWTH Aachen University suggests that marketing academia has focused on identifying new phenomena, but neglected building 'big-picture' frameworks and theories. This limits the field's ability to provide answers to complex marketing problems.
A study by University of Nebraska-Lincoln researchers found that crowdfunding platforms create a sense of democracy, but backers often come from similar groups and give to projects they find cool. This limits the democratizing potential of crowdfunding.
Researchers found that companies declaring bankruptcy must navigate complex buyer-supplier relationships to emerge from bankruptcy. High rates of accommodative acts, indicating cooperation, improve bankruptcy survival, while exploitative acts have the opposite effect.
Research finds that digital-native brand stores increase brand awareness and sales in supermarkets, while cannibalizing online channel sales. Brand stores also spark distributor interest and prompt supermarkets to distribute more of the brand on their shelves.
A new study finds that simple packaging design is positively associated with price, but not always enhances consumers' willingness to pay. The research team discovers that store-brand products and health-oriented consumers benefit from simplicity, while indulgent consumers prefer complex packaging.
A new study published in the Journal of Marketing presents the Comparative Method of Valuation as a more accurate way to measure customers' willingness to pay. The study finds that existing methods can provide vague and inaccurate results due to their inability to capture relevant comparisons or context.
Marketing ideation crowdsourcing contests can send positive signals to facilitate returns, but also elevate idiosyncratic risk. Firms that design profitable contests by targeting professionals, using crowd voting, and specifying task scope tend to see stronger stock price increases.
A new study reveals that a hotel's own sentiment score and its competitor's sentiment score have a significant impact on booking performance. Hotels that improve their own sentiment score by 1% can increase bookings by .38%, while those that improve their competitors' sentiment score by 1% can decrease bookings by .25%. The research al...
Researchers found that subscription channels have greater source credibility and content control, leading to higher conversion rates despite perceived ad intrusiveness. In contrast, AI-recommended channels elicit more clicks but with smaller proportions of genuine interest and purchases.
A Cochrane review of 17 randomised controlled trials found that blue-light filtering spectacles may not reduce visual fatigue associated with computer use and do not improve sleep quality. The evidence is also unclear on their effects on retinal health.
Researchers synthesized over 50 studies to find that mental simulations using visuals or verbal calls to action improve behavioral intentions and behavior. However, the effectiveness varies depending on the modality, frequency, type of consumption experience, and target populations.
A recent study published in the International Journal of Hospitality Management suggests that restaurants can encourage customers to choose healthier food options by adjusting the font size of nutritional information on menus. By representing calorie values incongruously, businesses can effectively 'nudge' customers towards making heal...
A new study found that drug manufacturers, particularly competitors of Purdue Pharma, increased their opioid marketing efforts after the company's 2007 lawsuit. The study analyzed data from over 670,000 physicians and found a 160% increase in promotional spending on competing opioids.
A new statistical tool, two-step synthetic control, allows managers and policymakers to estimate effects they previously couldn't accurately. The study found that this method estimated a more modest increase in weekly tampon sales after New York's repeal, better matching actual sales figures.
Researchers found that consumers react differently to university-co-developed products and key factors influence these perceptions. Firms can leverage university collaboration to increase product attractiveness, but effective marketing is crucial.
Researchers found that customers tend to consider money spent as already lost, making it easier for retailers to cross-sell products. However, customers are less likely to buy an item outside their original category when expecting to return it.
Researchers found that consumers experience emotional rollercoaster during self-design, with optimism decreasing quickly. Companies can learn from this study to provide attractive starting designs and reduce abandonment rates by providing a 'lock-in' mechanism.
A study found that consumers incorrectly assume low-fat products contain less sugar, affecting purchasing behavior. Manufacturers' labeling practices can deceive consumers, leading to decreased willingness to buy.
A new study published in Journal of Marketing finds that consumers become motivated to distance themselves from brands after observing socially unacceptable social media mentions. Consumers with stronger self-brand connections experience vicarious shame, driving their desire to disengage from the brand.
Researchers from McGill University and Ontario Tech University examine the drivers of specialty drug diffusion. They propose a framework that suggests clinical studies affect the diffusion through a multi-stage scientific evidence production process. The study finds that marketing activities have no significant effect on prescriptions.
Researchers found that similarity with a potential friend, the properties of a potential friend's network, and the potential friend's domain expertise are key drivers behind individuals' online friendship decisions. Having common interests and demographic traits improves the odds of two strangers becoming friends in an online community.
Researchers found that manual labor's perceived meaning can predict the adoption of autonomous products. Consumers tend to reject these products due to a loss of meaning in life. Companies can highlight alternative sources of meaning to reduce negative effects on adoption.
A new study finds that placing discounted products next to regularly priced items can have both negative and positive effects on demand for other products. The Negative Proximity Effect decreases the sales of proximal products, while the Positive Proximity Effect increases their sales.
A comprehensive review of consumer research journals reveals growth in non-marketing journals focusing on consumer research, particularly since 2019. Emerging topics such as food waste, technology, and sustainability reflect contemporary issues pertinent to consumers.
A study by University of Toronto researchers found that historical memories have a lasting impact on consumer behavior, particularly in the automotive industry. The research analyzed vehicle registration data and archival records to show how past conflicts can affect car sales, with Japanese cars experiencing significant drops in sales...
Researchers identified two crucial drivers of brand extension success: parent brand equity and extension fit. The study suggests five groups of moderators to improve brand extension strategies.
A new study developed a mathematical innovation model grounded in psychology to predict adoption trends for new products. The model divides people into four categories: innovator, early adopter, majority, and laggard, and suggests that each group looks for specific properties of adoption trends to inform their purchasing decisions.
A new study by Duke University, University of Notre Dame, and Microsoft proposes a solution to reduce deceptive comparison pricing: requiring firms to disclose their true normal price. The study finds that providing this information can moderate the effect of advertised regular prices on consumer behavior.
Research finds that using unconventional spellings can lead to decreased consumer trust and loyalty, but may have positive effects in contexts where consumers seek a memorable experience. The study suggests caution for firms launching new brands with unusual spellings.
Researchers found that bad medical news can make patients more likely to choose brand name drugs over generics, resulting in increased healthcare expenditures. The study suggests that simply reminding patients of the equivalency of generic drugs via text message could improve their decision-making.
Researchers found that membership-based free shipping (MFS) can increase net customer revenue by up to 12.75%, as heavy buyers consolidate their spending after enrollment. Light buyers contribute the highest percentage change in revenue contribution, while heavy buyers may exploit free shipping benefits and lose money for retailers.
A recent study published in the Strategic Entrepreneurship Journal found that diverse founding teams lead to longer survival in ventures facing increasingly uncertain environments. The research, conducted by Carnegie Mellon University and other institutions, revealed that functionally diverse teams are better equipped to handle high le...
A new study examines how socialization impacts gender-based research in marketing, finding that most studies focus on differences between men and women, with few exploring social construction of gender experiences and identities. Researchers recommend more diverse and inclusive methods to reflect current gender expressions.
Researchers found that syntactic surprise, a measure of unexpected word arrangement, significantly improves marketing message efficacy. The optimal level of syntactic surprise falls within the middle range, with messages being most effective at a medium level.
A new study found that Hispanic, Black, and low-socioeconomic status smokers are less likely to use e-cigarettes as a quit-smoking tool and more likely to believe e-cigarettes pose greater harm than cigarettes. This perception may prevent e-cigarette uptake among these populations, exacerbating racial and health disparities in smoking.
Researchers found that marketing diet or sugar-free versions does not increase overall turnover, but reducing package size leads to an increase in sales figures. Smaller packages also work better when marketed as a fun alternative.
Research using artificial intelligence analyzed nearly 400,000 customer reviews to identify key themes and customer sentiment towards airlines. The study found that customers commonly complained about lost luggage, uncomfortable seating and flight cancellations, but praised in-flight entertainment, ground staff and business-class servi...
A new series in The Lancet calls for governments to legislate higher standards for marketing harmful products and businesses to commit to ending lobbying against pro-health policies. The authors also congratulate commercial actors adopting alternative financing models that create social value and promote positive health outcomes.
A new study explores how language shapes attention and engagement, finding that easier-to-process language and emotional triggers like anxiety, excitement, and hope encourage readers to persist. Language, meanwhile, can discourage readers from continuing to read.
Researchers examine how sugar reduction strategies affect new product sales, finding that smaller package sizes perform better than regular sizes. Sugar reductions work better if they do not overemphasize the reduced sugar content in new additions.
The five finalists of the Bright SCIdea Challenge will compete for a £5,000 prize by pitching their scientific business ideas that could benefit society. The project ideas include burn treatments and environmental calculators.
Researchers find that fact-based appeals are more effective when the goal is near completion, while affect-based appeals match people's feelings-oriented psychological state and are better suited for shorter-term goals. The study advances understanding of persuasive messages in collective goals and provides key insights for marketers.
A new study found that consumers prefer conventional spelling over unconventional ones for brand names. In various studies, participants showed less positive responses to brands with misspelled names, perceiving them as less sincere and more gimmicky. Established brands may still benefit from non-standard spellings in certain contexts.
Researchers analyzed 140,000 patient records and TV ads from Florida to investigate the effectiveness of DTCA for robotics surgery. The study found that patients exposed to robotic surgery advertising were more likely to choose it over conventional laparoscopic and open surgeries. Additionally, hospital marketers can use DTCA to sway p...
Consumer financial vulnerability (CFV) is a risk of experiencing future harm given current access to financial resources and future uncertainty. Most consumers across the socioeconomic spectrum experience varying degrees of CFV at different life stages, due to factors like age, economic cycles, and unforeseen crises.
Researchers explore the 'what to sell' question in companies, finding three primary drivers: technology market, firm capabilities, and marketing capabilities. This decision comes before the 'how to sell' question, influencing costs and revenue models.
A recent study published in the Academy of Management Review explores the impact of underdog narratives on team behavior and motivation. The research suggests that adopting an underdog identity can lead to increased risk-taking and a greater sense of well-being, but also highlights potential drawbacks such as sabotaging competition.
Research by Julian Givi and colleagues found that givers tend to avoid digital gift cards due to concerns about violating social norms. However, recipients prefer digital gift cards for their ease of use and lower risk of loss. The study suggests that retailers can promote digital gift cards through occasion-based promotions.
Researchers at Rutgers University found that disposable e-cigarettes were more likely sold in specialized stores, while nicotine pouches were available in convenience stores and areas with non-Hispanic white residents. The study suggests that these products are targeted to different audiences and informs potential policy actions.
Researchers found that consumers are less likely to like, trust and buy a product after a change in branding intended to address racism. Despite being informed of the intention, consumers still exhibit negative reactions to the rebranding.