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Rude employee behavior quietly sabotages the bottom line

A study by Boston College researchers found that one-third of consumers experience rude treatment from employees once a month. This behavior leads to negative reactions, decreased customer loyalty, and lost profits. Training programs promoting employee civility can help prevent such incidents.

SourceBoston College·JournalJournal of Service Research·DateSep 20, 2011

Temporary employment reduces productivity of technology and energy companies

A recent study published in the Journal of Productivity Analysis found that high rates of temporary hiring among workers in technology and energy industries are hindering overall productivity growth. The research suggests that this type of contracting can lead to greater instability in employment and reduce investment in human capital.

SourceSpanish Foundation for Science and Technology·JournalJournal of Productivity Analysis·DateFeb 1, 2011

Driving retirement for seniors

As one in four Canadians will be 65 or older by 2025, the need for safe driving retirement programs is growing. Municipalities and governments can develop solutions such as car pooling incentives, subsidized shuttle services, and urban planning to help seniors continue driving safely.

SourceCanadian Medical Association Journal·JournalCanadian Medical Association Journal·DateMar 15, 2010

Superior entrepreneurial performance is not driven by technical knowledge

A new study published in Strategic Management Journal reveals that entrepreneurs' success is driven by their industry experience and contextual knowledge, rather than direct technical innovations from their former parent company. This understanding helps founders identify opportunities and develop products and services that meet market...

SourceWiley·JournalStrategic Management Journal·DateMay 6, 2009

Fixed costs determine structure of the supermarket industry

A study published in the RAND Journal of Economics reveals that escalating investments in distribution systems drive a natural oligopoly in the supermarket industry. A small number of firms capture majority sales, regardless of market size, resulting in concentrated industry with better products.

SourceWiley·JournalThe RAND Journal of Economics·DateSep 17, 2008