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In the sharing economy, consumers see themselves as helpers

A new study by Ohio State University suggests that consumers view independent providers in the sharing economy differently from traditional employees. Firms like Uber and Airbnb should focus on people who provide their services to effectively market themselves to consumers. This shift in perception may have implications for consumer be...

SourceOhio State University·JournalJournal of Marketing·DateJul 15, 2020

Researchers find the worst reason to give a gift

Researchers found that gifts intended to save time are seen as compliments, while those meant to save money are perceived as a reflection of the recipient's lower status. In real-world situations, people who received money-saving gift cards reported feeling embarrassed and believed the giver thought they were incompetent.

SourceOhio State University·JournalJournal of the Association for Consumer Research·DateJul 13, 2020

Looking for better customer engagement value? Be more strategic on social media

A new study by University of Vaasa researchers highlights the importance of strategic social media use in creating customer engagement value. The study identifies four distinct social media marketing strategies: social commerce, content, monitoring, and CRM, which can foster collaborative conversations and enhance customer relationships.

SourceUniversity of Vaasa·JournalJournal of the Academy of Marketing Science·DateJun 25, 2020

Augmented reality can improve online shopping, study finds

A recent study by Cornell University found that augmented reality (AR) technology can improve the online shopping experience by reducing returns and increasing consumer attitudes towards garments. While results were mixed, participants responded well to virtual try-on, with higher telepresence corresponding to more positive attitudes.

SourceCornell University·JournalJournal of Fashion Marketing and Management·DateMay 27, 2020

Marketing claims for infant formula should be banned, argue experts

Marketing experts argue that current regulations do not effectively prevent potentially misleading claims about infant formula, which may carry health risks for vulnerable populations. The proposed solution includes premarket approval for changes to formula composition and higher scientific substantiation standards for claims.

SourceBMJ Group·JournalThe BMJ·DateMay 6, 2020

Special issue explores consumer access and power

The Journal of Public Policy & Marketing explores the complex relationship between consumer power and access, examining how technology, wealth, and industry organization influence this dynamic. Key findings highlight the importance of perceived access to healthcare, financial capability, and trait hope in improving consumer outcomes.

SourceAmerican Marketing Association·JournalJournal of Public Policy & Marketing·DateApr 9, 2020

New UTA study finds people tune out facts and trust their guts in medical emergencies

A new study by University of Texas at Arlington researchers found that people tend to rely on personal anecdotes rather than facts during medical emergencies, such as the COVID-19 pandemic. This bias can lead to irrational decision-making and a lack of fact-based decision-making when individuals feel vulnerable.

SourceUniversity of Texas at Arlington·JournalOrganizational Behavior and Human Decision Processes·DateApr 3, 2020

Study: 'Value instantiation' key to luxury brands' and social responsibility

A new study suggests that luxury brands can overcome the clash between self-enhancement values and social responsibility by showcasing philanthropic activities of celebrities like Matt Damon and Angelina Jolie. This approach helps consumers reconcile their desire for status with a sense of altruism, leading to more favorable responses ...

The danger of great gift expectations

A new study found that neatly wrapped gifts lead to higher expectations but lower attitudes towards the gift, while sloppily wrapped gifts yield more favorable attitudes despite representing the same item. Gift givers should consider wrapping time and budget accordingly based on the recipient's relationship.

SourceSociety for Consumer Psychology·JournalJournal of Consumer Psychology·DateOct 30, 2019

Is your favorite brand authentic?

A recent study published in the Journal of Consumer Psychology found that information about a company's founder's motivation has a powerful effect on whether consumers deem a brand authentic. In two experiments, participants rated products as more authentic and of higher quality when they were presented with stories about the founder's...

SourceSociety for Consumer Psychology·JournalJournal of Consumer Psychology·DateJul 24, 2019

Dangers of the blame game

A study found that when people are informed about a victim's past moral transgressions, they are less likely to take action against the company. This phenomenon can lead to irrational victim blaming, harming individuals, groups, and society. The study aims to increase awareness among consumers and empower them to make rational decisions.

SourceSociety for Consumer Psychology·JournalJournal of Consumer Psychology·DateJul 24, 2019

Study identifies the best healthy eating nudges

A meta-analysis of real-life experiments found that behavioural nudges can reduce daily energy intake by up to 209 kcal, equivalent to 21 cubes of sugar. Cognitive and affective nudges were less effective, with average reductions of 64 kcal and 129 kcal respectively.

SourceINSEAD·JournalMarketing Science·DateJul 9, 2019

When silence acts as a mirror

A study by the Society for Consumer Psychology reveals that people generally assume silent group members share their own opinions, even when outnumbered. This 'mirror effect' could lead leaders to misinterpret group consensus and quiet individuals to inaccurately agree with dominant views.

SourceSociety for Consumer Psychology·JournalJournal of Consumer Psychology·DateOct 30, 2018

Don't treat e-cigarettes like cigarettes

A new study emphasizes the need for distinct research methods when studying e-cigarettes due to their varying nicotine levels, vaping method, and ability to be started and stopped. This distinction is crucial in understanding the unique risks associated with e-cigarette use, particularly among teens.

SourceNorthwestern University·JournalNicotine & Tobacco Research·DateOct 1, 2018

Making happiness last longer

Researchers found that people with general goals reported more happiness over time, especially six weeks after the initial experience. This approach may be beneficial for experiences like material purchases or vacations, leading to a longer-lasting positive emotional imprint.

SourceSociety for Consumer Psychology·JournalJournal of Consumer Psychology·DateSep 18, 2018

Giving up on your goal? Read this first

A series of setbacks can lead to an 'action crisis,' causing individuals to question the importance of their goal. New research reveals that repeated struggles and setbacks can cause people to devalue their goal, making it harder to stick to it. However, knowing ahead of time when an action crisis may occur allows individuals to prepar...

SourcePenn State·JournalPsychology and Marketing·DateJun 25, 2018

Reflecting on possessions can curb people's impulse buying

A study by Rice University found that reflecting on personal possessions can reduce impulse buying by lowering willingness to pay for new products. The researchers discovered that people who reflected on using their possessions recently were less likely to buy impulsively and expressed a lower willingness to pay for new items.

SourceRice University·JournalJournal of Public Policy & Marketing·DateMay 7, 2018