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Providing good customer service is key to surviving down economy

A new report from the Center for Services Leadership provides valuable insights on how top companies deliver exceptional customer service. Key findings include the importance of services in driving economies and the need for businesses to focus on creating and delivering customer-centric service solutions.

SourceSAGE·JournalJournal of Service Research·DateJan 21, 2010

Business information services focus on added value to deal with difficult financial climate

The 2008 financial crisis has radically transformed the business information landscape, with senior information managers seeking to add value and manage costs. The survey found that companies are pushing for more strategic management of their information services, with a focus on appraising how to add value and managing vendors.

SourceSAGE Publications UK·JournalBusiness Information Review·DateFeb 19, 2009

The way ahead for trade and health

The Lancet Series on Trade and Health emphasizes the need for stronger evidence to link trade and health outcomes. Building capacity to analyze these links and ensuring public health representation in negotiations are crucial. The series advocates for policy responses to mitigate negative effects and optimize health benefits.

SourceThe Lancet_DELETED·JournalThe Lancet·DateJan 21, 2009

Complexity of financial services industry

A RAND Corporation report finds that the financial services industry has become increasingly complex, with broker-dealers and investment advisers becoming more inter-related and difficult to distinguish for individual investors. The study suggests that this complexity is due in part to the blurring of boundaries between these two types...

Gambling on Russian economic forecasting

The Russian economy is experiencing rapid growth driven by a thriving middle class, but this has led to widening income disparities and growing poverty. Forecasting growth or recession beyond 2011 is hazardous, as the country faces challenges in increasing energy production and exports.

SourceInderscience Publishers·JournalInternational Journal of Economic Policy in Emerging Economies·DateNov 1, 2007

Informing poor in India boosts public service use

A study in India suggests that simply informing the poor about government-provided health, educational, and social services they are entitled to can lead to increased access. The research team found a 30% increase in prenatal exams, vaccinations, and village council meetings among villages with informational town meetings.

SourceJohns Hopkins Medicine·JournalJAMA·DateOct 22, 2007

The burden of food related ill health in the UK

A recent study found that 37% of health service costs in the UK are attributable to food-related diseases, with cardiovascular disease, cancer, and diabetes accounting for most of this burden. The estimated annual cost is £6 billion, double that of road traffic accidents and significantly higher than the cost of smoking.

SourceBMJ Specialty Journals·JournalJournal of Epidemiology and Community Health·DateNov 14, 2005

HIV patients of low socioeconomic status likelier to die more often and sooner than others

A study led by Dr. William Cunningham found that HIV-infected patients with low socioeconomic status have a higher risk of death, particularly those with limited financial resources and education. The researchers also noted that these patients are more likely to use emergency room services and hospital care instead of preventive measures.

SourceUniversity of California - Los Angeles·JournalJournal of Health Care for the Poor and Underserved·DateNov 1, 2005

Problems plague health networks

Healthcare networks have struggled to deliver high-quality care at lower costs due to structural problems with information systems and functional failures in creating a new culture. Despite the potential for improved efficiencies, many networks have failed to address these issues, leading to under-performance on a national level.

SourceOregon State University·JournalFrontiers of Health Services Management·DateMar 11, 2003