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Do it well and do it right: Business success requires top-notch service and ethics

A recent study by University of Notre Dame researchers shows that businesses must balance quality service with ethical behavior to achieve success. The study found that excellent service alone is not enough for financial outcomes, highlighting the importance of low unethical behavior in customer satisfaction and financial returns.

SourceUniversity of Notre Dame·JournalJournal of Applied Psychology·DateOct 3, 2016

Retail clinics may increase health spending, study finds

A recent study published in Health Affairs found that retail clinic visits may not be as cost-effective as previously thought. The research suggests that the convenience of retail clinics can lead to increased spending on new medical care, outweighing any potential savings from reduced office or emergency department visits.

SourceRAND Corporation·JournalHealth Affairs·DateMar 7, 2016

Health law hasn't cut insurers' rate of overhead spending: Study

A study published in the International Journal of Health Services found that the Affordable Care Act's requirement to increase medical loss ratios had no significant impact on insurers' overhead spending. Insurers' financial filings show that the law did not lead to a greater share of premium dollars being channelled into actual patien...

SourcePhysicians for a National Health Program·JournalInternational Journal of Health Services·DateMar 12, 2015

Store remodelling benefits bottom line

Research from Monash University found that store remodelling increases retail sales by nearly 50%, with new customers driving a 43-44% increase in sales. Existing customers see a 7-10% boost. The study suggests remodelling should be viewed as a marketing investment to retain and attract new customers.

SourceMonash University·JournalJournal of Marketing·DateDec 22, 2014