A new study found that individuals with declining credit scores are less likely to view their updated reports after receiving negative information. This avoidance can actually help them improve their scores by focusing on solutions rather than being overwhelmed by bad news.
A new study by Harvard Business School researchers found that increased operational transparency leads to higher levels of trust and engagement with government. By providing photographs of government addressing service requests, users submitted 60% more requests than those without visual cues.
A study published in Marketing Science found that a simultaneous reveal review system on Airbnb increased review rates by shortening the time to receive reviews and making them more accurate. This is attributed to curiosity and business interest, as users want to see their own reviews right away and submit theirs quickly.
A new study in Management Science shows that newspapers offering free digital content to subscribers can lead to a significant increase in subscription retention and revenue. By activating paywall access, subscribers are less likely to cancel their subscriptions, contributing to higher subscription revenues.
New research finds that Airbnb's smart-pricing tool has done little to solve the problem of racial disparities in revenue, with Black hosts being less likely to adopt the algorithm and facing suboptimal pricing. To address this issue, experts suggest incorporating host race into the pricing algorithm.
A recent study analyzing online reviews of restaurants found that increased minimum wages lead to better customer perceptions of service quality. The research suggests that higher wages contribute to improved employee performance and reduced negative feedback.
Recent INFORMS journal research highlights the use of predictive modeling to forecast wildfire risks and optimize firefighting equipment placement. Additionally, studies investigate strategies to reduce cardiac stenting overuse and improve electric mobility service costs through optimized fleet rebalancing.
Investors who need more help from robo-advisors are less likely to adopt them. Those who do use RAs often adjust their usage in response to recent performance, leading to suboptimal outcomes. The study suggests that human-artificial intelligence synergy can be counterproductive if humans have too much control over RA usage.
New research finds that performance feedback at healthcare clinics significantly increases flu vaccination rates. Clinics that received performance rankings grew their flu vaccinations by 12%, outperforming control clinics by 23 percentage points.
Researchers created a model and algorithm to redistribute transit resources based on commuter choices, resulting in cost reductions of 0.4%-3% system-wide. This leads to millions in rush hour savings while reducing costs for passengers and transportation providers.
Researchers found that new direct airline routes can significantly increase the number of kidneys shared between regions, with a potential increase of over 7%. The study also showed that this increase in kidney sharing does not come with a decrease in kidney quality.
Research reveals that 'Made in USA' claims positively impact sales, with a 28% increase in auction transaction prices on eBay. This study found that the claim had a negative effect on three brands and a 'trend decline' on another brand after its removal from products.
A recent study found that non-tiered customer loyalty programs create a more sustainable customer base and reduce customer fall-off and turnover. The program's effectiveness lies in its ability to nurture long-term relationships with customers, rather than increasing frequency or spending.
New research shows that ridesharing services can significantly reduce the risk of sexual assault in neighborhoods with limited public transportation. The study found a 6.3% reduction in rape incidents after Uber entered a city, and a 3% decrease in likelihood for every 1% increase in Uber pickups.
New research reveals that real-time feedback from supervisors tends to be more critical, while peers do not adopt tit-for-tat strategies. Positive feedback also has a stronger effect on future ratings than negative feedback, with men rating women higher than themselves and women rating both equally.
Researchers found that moving baseline targets is a key driver of increasing budgets for federal government technology programs. However, componentizing programs into smaller work units and increasing competency in program management can result in significant cost savings.
Researchers studied Netflix expansion in 40 Asian countries and one restricted country, finding a 19.7% increase in pirated content search in the restricted country. Demand for pirated content is also higher for less dialogue-oriented content, particularly among non-English-speaking consumers.
A new study published in Marketing Science reveals that customized seller recommendations are more powerful than discounting in increasing conversion rates. The research also found that auction-based pricing mechanisms improve the efficiency of retargeting campaigns, especially when consumers have high search intensity for specific pro...
Researchers developed two models to optimize airplane seating arrangements, reducing COVID-19 transmission risks. The studies found that certain seating configurations can lower transmission risks more than blocking middle seats, suggesting alternative health protocols may be more effective.
New research finds machine learning improves click-through rates by 66.8% over simpler targeting models, with behavioral data offering more accurate targeting in mobile ads. Ad networks may have economic incentives to limit granular behavioral targeting, potentially leading to self-regulation and consumer privacy protection.
New research in INFORMS journal Management Science finds that real-time scheduling hurts server sales efforts and restaurant revenue, with a 4.4% drop in party checks for servers asked to stay longer during shifts.
Researchers found that people preferred drive-through clinics due to perceived safety, convenience, and reduced contagion. The study suggests drive-through clinics could rapidly vaccinate large numbers of people, transforming the COVID-19 pandemic's trajectory.
A new study found that Airbnb has a positive association with property price increases and rental rates, particularly in areas with fewer owner-occupiers. The research suggests that the presence of an Airbnb property can contribute to an increase in housing prices and rental rates in local neighborhoods.
New research identifies a risk of collusive pricing behavior when AI algorithms set prices without observing competitor prices. This can lead to monopolistic price effects and supracompetitive market outcomes. The study suggests that independent AI algorithms can result in these negative consequences.
Research found that social advertising is more effective for products that carry status, such as clothing and car manufacturers. In contrast, search goods like electronics and batteries showed no significant improvement. The study used a large-scale field experiment involving over 37 million users of the WeChat social network.
A new study in Marketing Science suggests that when consumers learn about products from others, high-quality businesses should increase their advertising spending to prove quality. Conversely, when all consumers share their experiences, a high-quality business may benefit from reducing its ad spend.
A new study published in INFORMS Journal found that increasing telemedicine availability in emergency rooms (ERs) can significantly reduce average patients' length of stay and waiting time. This improvement comes without compromising care quality or patient cost, offering a promising solution to ER congestion.
A new study by Lingling Zhang and Doug J. Chung found that mass media advertising is more influential among independent voters, while grassroots outreach is more effective at reaching a candidate's base. The research also suggests that television advertising can persuade undecided voters to change their minds.
A new study by INFORMS journal found that businesses using Twitter for customer care see a 19% increase in customer satisfaction. AT&T and Verizon top the list, with Sprint and T-Mobile lagging behind.
A recent study published in Marketing Science reveals that travel site aggregators can be negatively impacted by regulatory scrutiny and lack of comprehensive data. The researchers found that nearly 52% of aggregator users browse only one airline, undermining the aggregator's market power.
A new study estimates that the TSA could have found as many as 4,600 firearms missed at airport security checkpoints between 2014 and 2019.
Researchers analyzed the daily deal market to identify trade-offs made by both parties during transactions. Larger platforms can exert bargaining power, while smaller platforms offer higher profit shares to merchants, providing an alternative outlet for price negotiation.
New research in INFORMS journal Management Science suggests that organizations with safe workplaces have lower odds of survival. Employers who don't prioritize worker safety may gain an economic advantage by reducing costs and increasing productivity. The study analyzed data from 100,000 organizations across 25 years in Oregon.
Consumer-created social media visuals are reflective of consumer brand perceptions, according to researchers who developed a new model called BrandImageNet. This model maps images to perceptual attributes of a brand, allowing firms to automatically monitor consumers' brand perceptions and evaluate their positioning strategies.
A new study finds that social interactions with top performers have a positive impact on weight loss success, while those with average performers have a negative effect. The study suggests using the successes of top performers to inspire dieters and avoid using overall group success as a benchmark.
A new study published in INFORMS Journal Information Systems Research suggests that displaying fake reviews alongside truthful ones can increase consumer trust in review platforms by 80%. Consumers want to view both types of reviews together, and this transparency can help build trust. The study also highlights the importance of provid...
Research in Massachusetts found that disclosure laws resulted in a decline of 31-56% in the prescription of certain branded medications and 25-33% in generic prescriptions. The study suggests that physicians may be more motivated to switch to generic alternatives due to self-monitoring.
New research reveals rideshare platforms are more likely to cancel rides for minority riders, who face a 3% cancellation rate compared to 8% for Caucasians. Drivers also show biased behavior towards LGBT supporters, with no decrease in bias during peak demand times.
A new study found that training plays a crucial role in promotions for women in the tech industry, bypassing traditional notions of work performance. Women are more likely to be promoted due to their participation in training programs, highlighting the importance of equal opportunities in overcoming biases.
A new study published in INFORMS journal Marketing Science found that cost transparency boosts sales by 21%, increasing consumer trust and willingness to purchase. Voluntary disclosure of production costs has a significant impact on sales, even when prices are unexpectedly low or high.
Researchers found that investors' forward-looking strategic behavior, social interactions among individual investors, and their expectations on the crowd's behavior contribute to crowdfunding dynamics. Fundraisers can optimize fundraising goals and crowdfunding platforms can predict successful campaigns by understanding these mechanisms.
A new study measures consumer planning horizon based on buying behavior and inventory, estimating a typical planning horizon of 8 weeks. The research suggests that anticipating shortages and high prices can lead to panic buying as a form of rational stockpiling behavior.
Research by Southern Methodist University and Texas Tech University found that higher continuity of care leads to improved patient outcomes, including fewer inpatient visits and lower readmission rates. However, at the highest levels of continuity of care, outcomes worsen, suggesting a potential benefit from having multiple providers.
Increasing grocery store density in certain areas can drastically decrease food waste, with optimal balance found at moderate store numbers. Studies show that modest increases in store density lead to substantial reductions in waste and lower grocery expenses for households.
A study of over 760,000 restaurant reviews found that location bias affects 98% of restaurants, altering customer consideration by up to 16%. Improved ranking systems can lead to higher reviewer satisfaction (up to 12%) and more diversified top-restaurant recommendations (up to 24%).
Research reveals that consumers leverage a combination of e-book previews and reviews when making purchasing decisions, resulting in a 31% increase in purchase likelihood. The study found that exposure to both previews and reviews significantly influenced consumer behavior, whereas individual components had limited impact.
Researchers find optimal design for 3-drone facilities covering 75% of NYC area and 34% of population, with increasing costs not justified beyond this point. The study suggests drone delivery may be viable in smaller markets with price-sensitive customers under right tech capabilities and regulations.
A new study found that news aggregators like Google News increased daily visits to Spanish news outlets by 8-14% after the site's shutdown. This is due to aggregators' ability to raise consumers' awareness of news outlet content, leading to more visits and advertising revenue.
A study published in Marketing Science found that cookies increase ad revenue for online publishers, with opt-out users generating 52% less revenue. The study also discovered a privacy paradox, where consumers' stated preferences overstate their actual behavior, and identified demographic patterns among opt-out users.
A new study finds that online reviews can effectively gauge restaurant hygiene during periods between inspections. Roughly 30% of New York City restaurants decline hygiene standards within 90 days of certification. Continuous monitoring is crucial to maintain cleanliness at eateries.