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How much is that call worth?

A new model from the University of Toronto's Rotman School of Management provides an integrated marketing-operations framework to help companies design effective service policies for their call centres. The framework links call centre capacity, service quality, and future consumer behaviour, enabling companies to tailor service levels ...

SourceUniversity of Toronto, Rotman School of Management·JournalManufacturing & Service Operations Management·DateOct 2, 2017

A hard bargain

Two studies led by Harvard Medical School researchers found that few people actually use price shopping tools to choose lower-cost healthcare options, despite growing interest in the idea. The research suggests that consumerism may not be as effective as believed in driving down healthcare costs.

SourceHarvard Medical School·JournalHealth Affairs·DateAug 7, 2017

Indoor tanning, sun safety articles published by JAMA Dermatology

Two CDC studies examine indoor tanning and sun safety trends among US high school students. Indoor tanning rates dropped from 15.6% to 7.3% between 2009 and 2015, but sunburns remained common. Sun safety practices are also scarce in schools, with only 47.6% of schools implementing sunscreen application during class time.

SourceJAMA Network·JournalJAMA Dermatology·DateMar 3, 2017

New study finds that eating whole grains increases metabolism and calorie loss

A new study published in the American Journal of Clinical Nutrition found that substituting whole grains for refined grains increases calorie loss by reducing calories retained during digestion. Participants who ate a whole-grain diet lost close to an extra 100 calories per day due to increased resting metabolic rate and greater fecal ...

SourceTufts University, Health Sciences Campus·JournalAmerican Journal of Clinical Nutrition·DateFeb 8, 2017

New model shows companies how to tailor call center service to different customer types

A new study provides an integrated marketing-operations framework to help companies design more effective service policies for their call centers. The framework considers the flow of customers through the call center and their subsequent behavior, allowing companies to design different service levels for various customer types.

SourceUniversity of Toronto, Rotman School of Management·JournalManufacturing & Service Operations Management·DateJan 5, 2017

Sunday GP appointments unlikely to meet patient needs

A new study from the University of East Anglia reveals that four out of five patients are happy with traditional GP opening times and that weekend appointments are wanted most by younger, working people. Meanwhile, only 2% would attend an appointment on a Sunday, suggesting that Saturday opening would meet most people's needs.

SourceUniversity of East Anglia·JournalBritish Journal of General Practice·DateNov 5, 2015

Rates of drunk driving tied to state alcohol policies, BU study finds

A new study by Boston University researchers found that states with more restrictive alcohol policies and regulations have lower rates of self-reported drunk driving. The study also suggests that laws targeting binge drinking are equally effective in preventing drunk driving as those specifically targeting impaired driving.

SourceBoston University School of Medicine·JournalThe International Journal of Alcohol and Drug Research·DateJul 15, 2015

LGBT-competent physicians are scarce at US academic medical practices, UCLA study finds

A recent UCLA study found that only 9% of US academic medical practices have procedures for connecting patients to LGBT-competent physicians. This suggests a need for increased training and policies to support LGBT patient care. The study's findings highlight the importance of healthcare providers being aware of and sensitive to factor...

SourceUniversity of California - Los Angeles Health Sciences·JournalAmerican Journal of Public Health·DateApr 17, 2015

New leadless pacemaker safe, reliable

Researchers have developed a new self-contained leadless cardiac pacemaker that reduces complications associated with traditional pacemaker systems. The device was implanted in eight patients with no complications in an average of 41 minutes and demonstrated reliable performance during follow-up sessions.

Policies on marketing gifts to medical students

A cross-sectional study found that medical schools with stricter industry interaction policies had students report fewer gifts and interactions with marketing reps, suggesting these policies can reduce biases. The results suggest that limiting receipt of gifts should be a central feature of medical school regulations.

SourcePLOS·JournalPLOS Medicine·DateOct 14, 2014

Study reveals medical students believe health policy education is improving

A multi-center study found significant improvements in medical students' perceptions of their health policy education between 2008 and 2012. The study revealed gains in three domains: systems and principles, value and equity, and quality and safety. However, the domain politics and law experienced a decline due to inadequate training.

SourceUniversity of Pennsylvania School of Medicine·JournalAcademic Medicine·DateJul 23, 2014

Women under-represented in academic medicine

The article highlights female underrepresentation in academic medicine, citing a 53% proportion of women entering medical school. The lack of women in clinical academia is linked to implicit bias, affecting research agendas and future clinical practice.

SourceSAGE·JournalJournal of the Royal Society of Medicine·DateJul 10, 2014

Anti-bullying policy must focus on all of society

Researchers from the University of Warwick warn that socio-economic status is not a reliable indicator of bullying behavior, contrary to common assumptions. The review found that bullies come from all social backgrounds and are only marginally less likely to be from high socioeconomic levels.

SourceUniversity of Warwick·JournalAmerican Journal of Public Health·DateApr 29, 2014

Winners of international blogging awards announced

The second annual SAGE-Sponsored OAIS Awards have recognized the impact of international blogging on scholarly communication. The winners include Dart Throwing Chimp, Political Violence @ A Glance, and Nuclear Diner, among others, who have made significant contributions to International Studies blogging.

SourceSAGE·DateApr 1, 2014

People unwilling to swallow soda tax, size restrictions

A recent study found that US adults are unwilling to accept soda taxes and portion size restrictions, but support adding front-of-package nutrition labels in schools. The survey of 1,319 adults revealed a strong positive relationship between years of education and policy support for reducing sugar-sweetened beverage consumption.

SourceCornell University·JournalPreventive Medicine·DateMar 27, 2014

Should whole-genome sequencing become part of newborn screening?

The integration of whole-genome sequencing into newborn screening programs is a topic of debate among researchers. Key considerations include what information to report, impact on healthcare systems, mandatory vs voluntary participation, educating health professionals and parents, communicating results over time, ensuring treatment and...

SourceMcGill University·JournalScience Translational Medicine·DateMar 26, 2014